Post by account_disabled on Dec 6, 2023 1:21:34 GMT -5
What is a chatbot? A chatbot is nothing more than software capable of conducting a conversation via audio or text with a person . Currently, they work on sites, mainly, on popular message exchange platforms, such as Facebook Messenger, and there is great expectation that it will also work soon on WhatsApp. Why use a chatbot in my clinic? Did you know that about 59.30% of patients try to contact your clinic outside of business hours to schedule an appointment? Research indicates that 65% of consumers prefer to be assisted by a chatbot that resolves their questions, instead of having to wait in a waiting line by phone.
Furthermore, the same research states that 23% of potential customers Phone Number List simply give up making the purchase if the communication channel is busy. More reasons for you to use a customer service and marketing chatbot in your clinic: Be available 24 hours a day, 7 days a week; Serve several clients at the same time, without a waiting line, without a busy phone and without the need for your telemarketing team or assistants to end up overloaded during peak hours; Reduce costs with care by up to 80%; Offer standardized attention, always with quality, without variation in mood and with artificial intelligence capable of understanding what the client freely writes; Automate routine procedures such as scheduling appointments, clarifying doubts and sending consultation reminders; They can help in attracting new patients when combined with social networks.
You ask me, I'll tell you: yes, it is possible to market ethically in clinics! The Federal Councils of Dentistry and Medicine, like other health professions, limit and consider some illegal practices, so study and always stay up to date with the code of ethics for your category. Among the main errors that we can highlight and that are NOT allowed by the codes of most health categories, are: Disclosure of "before and after" photos of treatments; Disclosure of appointment prices in advertising vehicles; Dissemination of treatment techniques not scientifically proven; Disclosure of equipment ownership as a way to show that you have superior technology; Distribution of discount or loyalty cards; Guarantee results in treatments.
Furthermore, the same research states that 23% of potential customers Phone Number List simply give up making the purchase if the communication channel is busy. More reasons for you to use a customer service and marketing chatbot in your clinic: Be available 24 hours a day, 7 days a week; Serve several clients at the same time, without a waiting line, without a busy phone and without the need for your telemarketing team or assistants to end up overloaded during peak hours; Reduce costs with care by up to 80%; Offer standardized attention, always with quality, without variation in mood and with artificial intelligence capable of understanding what the client freely writes; Automate routine procedures such as scheduling appointments, clarifying doubts and sending consultation reminders; They can help in attracting new patients when combined with social networks.
You ask me, I'll tell you: yes, it is possible to market ethically in clinics! The Federal Councils of Dentistry and Medicine, like other health professions, limit and consider some illegal practices, so study and always stay up to date with the code of ethics for your category. Among the main errors that we can highlight and that are NOT allowed by the codes of most health categories, are: Disclosure of "before and after" photos of treatments; Disclosure of appointment prices in advertising vehicles; Dissemination of treatment techniques not scientifically proven; Disclosure of equipment ownership as a way to show that you have superior technology; Distribution of discount or loyalty cards; Guarantee results in treatments.